Sandy Aird, managing director of Enhance, describes his decision to differentiate his contract cleaning business by introducing the living wage in 2010 as “a Eureka moment.” Since then he has been actively promoting the concept to his clients and over 85% of Enhance’s staff receive the living wage.
An estimated 5.24 million people in the UK earn below the living wage, according to research conducted in 2013 by Markit on behalf of KPMG. The living wage is an hourly rate that, unlike the legal national living wage, is linked to the basic cost of living. Updated annually, it currently stands at £9.40 for London and £8.25/hr for the rest of the UK’.
Within Enhance Office Cleaning there’s a direct relationship between high employee satisfaction and high client satisfaction, so we see it as a win-win for our business. Absenteeism is down, sickness rates are down, staff turnover is down, so we’re not having to recruit or train as many people. Paying the living wage binds clients much more closely to us because they recognise it is the ethical choice and results in a better service.